Can't find your courses? View the Dashboard help document.

Guides - Don't know how to do something in Canvas? Try looking here first.

iSupport - Run into a problem? Submit an iSupport ticket to get help.

Choose category → CANVAS-Faculty (see image below):

iSupport faculty category

Common Problems

Technical Requirements

It's always good to make sure your browser is meeting the technical requirements for Canvas.

We recommend using Firefox or Chrome for best results.

View Recommended Canvas Technical Requirements and Browser Recommendations for recommendations from Canvas

Mixed Content

If you encounter content that is not being displayed and a different browser has been tested, the issue may be related to the type of content being displayed called mixed content.

In Firefox, you can allow for all content by following the steps below:

mixed content in Firefox

Click on the shield in the address bar and under the option Keep Blocking, select the dropdown and choose Disable Protection on This Page.

In Chrome, you can allow for all content by following the steps below:

mixed content in Chrome

Click on the shield in the address bar and click on the Load unsafe script button and click OK.


How to locate your courses and customize your Canvas dashboard.

(.pdf, 438K)

Course Template

Download this Canvas Course Package to import into your traditional face-to-face Canvas course.

This course shell will help as you organize and build your course content. It contains:

  • A course homepage template
  • 15 weekly modules with overview page templates
  • An about your instructor page template
  • A SWU syllabus Word document template

*You can import this package in addition to copying content from a previous course and use it to arrange and organize your content. Simply edit or replace the text in green after importing the template.

Click to view instructions for importing the package.

(.imscc, 225K)


How to Add Turnitin to Assignments

The following video shows you how to adjust assignments to enable Turnitin and discusses changes to grading and rubrics as a result of enabling Turnitin:

You can also view details in our Turnitin Setup Guide (PDF File)

Rubric Grading

A known issue related to Turnitin-enabled assignments is their effect on rubrics when grading in Speedgrader. Previously, when grading using a rubric, the rubric score would automatically be entered in the final score. When an assignment is enabled with Turnitin, this score must now be manually entered.

Error Messages

Students may report error messages they receive from Turnitin in Canvas. Below are some of these common errors:

screenshot of cannot upload assignment

Cannot Upload Submission

Turnitin treats the due date in Canvas as the final date for submission of an assignment by default. As a result, if a student tries to submit a paper after the due date, they will receive this Cannot Upload Submission error. If you allow late submissions after a due date, you can adjust the Turnitin setting by following the steps below:

  1. Go to the Turnitin-enabled assignment in your course in Canvas.
  2. In the assignment dashboard area, click on Settings.
  3. Click on Optional Settings.
  4. Under Allow late submissions? choose Yes.
    *If you would like to use this setting in all Turnitin assignments in the course go to Would you like to save these options as your defaults for future assignments? and choose Yes.
  5. Click Submit.

screenshot of turnitin error

Turnitin Error

This error is caused due to Turnitin not being activated in a course. The solution as an instructor is very simple. If you visit the assignment where a student is reporting an error and view the Turnitin dashboard, this activates the assignment and will remove the student error.