IT

Staff

Get help using 'Staff'

Technical Support Fee for Personal Computers

Get help using 'Technical Support Fee for Personal Computers'

Some Important Information

Get help using 'Some Important Information'

  • Password Requirements

    Password Change Requirements

    Please email HelpDesk@swu.edu if you experience any issues with changing your password or call (864) 644 5050

    Required
    Password Requirements.pdf
    First Time Sign-in

    If you are a new student at SWU and are unsure how to access mySWU and Microsoft 365, please follow this guide. If you need any assistance, please contact helpdesk@swu.edu or call 864-644-5050

    Required
    How To Access My SWU M365 Account.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • eCampus Virtual Bookstore

    eCampus FAQ's
    Required
    eCampus FAQs 6-21-16 FINAL.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Info

    Hardware Support for Resident Students
    The Office of Information Technology provides the option for students to receive additional computing services though the payment of a one-time $50 fee. Check out this brochure for more information.    
    Required
    NewTechSupportFee.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
Edit the following settings for all selected Resources.
Select a start and end date and time
Start: Start:
End: End:

Office Hours

Get help using 'Office Hours'
Our offices are located in the lower level of Rickman Library, room 0-128.
Please review the "Submitting Work Orders" page found in the left navigation column if you need to report an issue to our staff.
 
Phone Support (864) 644-5050
 
Office Hours
Monday...............................8 am - 4:30 pm
Tuesday...............................8 am - 4:30 pm
Wednesday.........................8 am - 4:30 pm
Thursday.............................8 am - 4:30 pm
Friday...................................8 am - 4:30 pm

Submit a HelpDesk Incident

Get help using 'Submit a HelpDesk Incident'

  • ServiceDesk Plus

    Support Request Submissions

    ServiceDesk Plus Is Here!

    The Office of Information Technology is happy to announce the release of our new help desk platform, ServiceDesk Plus (SDP)!

    We're transitioning from iSupport to bring Southern Wesleyan University a better, more streamlined support experience.

    Thank you for your patience during this transition. We've had success in testing with early adopters and are now ready to make this resource available to the entire SWU community!

    What’s New?

    A modern self-service portal where you can submit tickets, track their statuses, browse knowledge base solutions, manage your computer assets, and much more!
    Efficient, more organized support and improved communication between you and our technicians.
    A new mobile app that can be used anywhere.
    Two dedicated help desk portals:
    Information Technology: for all IT-related requests, issues, and solutions.
    Campus Services: A combined help desk service both Facilities/Maintenance and Campus Safety.

    New Support Email

    Moving forward, please be aware that with our change to SDP, the techsupport@swu.edu email address will no longer be used for support communications.

    Please take note that IT’s new support email address will be HelpDesk@swu.edu.

    Required
    help.swu.edu
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
Edit the following settings for all selected Resources.
Select a start and end date and time
Start: Start:
End: End: