Knowledgebase

General Information

Get help using 'General Information'

  • eCampus

    Check out these Frequently Asked Questions.
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Email
    Name Description Status Source
    Accessing University Email

    This is a PDF guide that walks students through the different ways they can access their SWU email accounts. If you have any questions or issues with accessing your account, please contact the IT department at TechSupport@swu.edu or by calling 864-644-5050.

         		Required Accessing SWU Email.pdf Edit Accessing University Email Delete Accessing University Email
    Automatic Forwarding Emails from Outlook

    This is a PDF guide that walks users through setting up automatic email forwarding from their SWU email using Outlook. If you have any questions or issues with accessing your account, please contact the IT department at TechSupport@swu.edu or by calling 864-644-5050.

         		Required Automatic Email Forwarding.pdf Edit Automatic Forwarding Emails from Outlook Delete Automatic Forwarding Emails from Outlook
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Login Issues

    Name Description Status Source
    Logging into SWU's Network

    This is a PDF guide that goes through how to sign-in to the SWU SafeConnect portal to access the internet on SWU_Secure. If you have any questions or issues with accessing your account, please contact the IT department at TechSupport@swu.edu or by calling 864-644-5050.

         		Required SWU Wifi Network Login.pdf Edit Logging into SWU's Network Delete Logging into SWU's Network
    Antivirus Software Requirements.pdf Required Antivirus Software Requirements and Recommendations.pdf Edit Antivirus Software Requirements.pdf Delete Antivirus Software Requirements.pdf
    Resetting Password for mySWU.pdf Required mySWU Password Reset Instructions.pdf Edit Resetting Password for mySWU.pdf Delete Resetting Password for mySWU.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Work Orders

    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • MySWU

    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Network Access

    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Site Staff Assistance
    Name Description Status Source
    Student Account Creation Process.pdf Required Student Account Creation Process.pdf Edit Student Account Creation Process.pdf Delete Student Account Creation Process.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Ungrouped

    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • ACTIV BOARD

    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • I.T. Security

    Name Description Status Source
    Prevent Spam and Phishing Required Prevent Spam and Phishing.pdf Edit Prevent Spam and Phishing Delete Prevent Spam and Phishing
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

Mobile Devices

Get help using 'Mobile Devices'

  • Faculty/Staff

    Calendar Synchronization for Mobile Devices.pdf
    Required
    Calendar Synchronization for Mobile Devices.pdf
    Email Synchronization for Mobile Devices
    Required
    Email Synchronization for Mobile Devices 2019.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Students

    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Student Email Setup

    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Students
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

Polycom

Get help using 'Polycom'

  • Ungrouped

    touchcontroluserguide.pdf
    Required
    touchcontroluserguide.pdf
    RMX2000_RMX4000_Admin_Guide_V5.pdf
    Required
    RMX2000_RMX4000_Admin_Guide_V5.pdf
    polycom_training.pptx
    Required
    polycom_training.pptx
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

Using the iSupport software

Get help using 'Using the iSupport software'

  • iSupport

     

    Go to Quick Links on the left side of any page on mySWU to locate the iSupport Link. 

     
    Using iSupport to Submit Work-Incidents & Forms.pdf
    Required
    Using iSupport to Submit Work-Incidents & Forms.pdf
    Using iSupport to Submit Work-Incidents & Forms
    Required
    Using iSupport to Submit Work-Incidents & Forms.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

Telephone - (Faculty and Staff)

Get help using 'Telephone - (Faculty and Staff)'

  • Telephone Quick Reference Guides

    Name Description Status Source
    Supervised Transfer - FLOW CHART Required Supervised Transfer.pdf Edit Supervised Transfer - FLOW CHART Delete Supervised Transfer - FLOW CHART
    Checking Voicemail from another IP Phone Required Checking Voicemail from Another IP Phone.pdf Edit Checking Voicemail from another IP Phone Delete Checking Voicemail from another IP Phone
    Transferring Calls Required Phone Guide-Quick Reference.pdf Edit Transferring Calls Delete Transferring Calls
    Dialing Methods for Mitel VOIP Phone.pdf Required Dialing Methods for Mitel VOIP Phone.pdf Edit Dialing Methods for Mitel VOIP Phone.pdf Delete Dialing Methods for Mitel VOIP Phone.pdf
    Employee Voicemail Creation for Mitel VOIP Phone.pdf Required Employee Voicemail Creation for Mitel VOIP Phone.pdf Edit Employee Voicemail Creation for Mitel VOIP Phone.pdf Delete Employee Voicemail Creation for Mitel VOIP Phone.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

Jenzabar

Get help using 'Jenzabar '

  • General Information

    Name Description Status Source
    Organizing 'My Workspace' in Jenzabar.pdf Required Organizing 'My Workspace' in Jenzabar.pdf Edit Organizing 'My Workspace' in Jenzabar.pdf Delete Organizing 'My Workspace' in Jenzabar.pdf
    Mass Add - Customize Item
    This procedure was written for the Admissions department, but it applies to anyone who would need to mass add notepad entries to multiple students or constituents at once.
         		Required Mass Add - Customize Item.pdf Edit Mass Add - Customize Item Delete Mass Add - Customize Item
    Jenzabar Workflow 1.5

    Manual for creating and maintaining Jenzabar Workflow portlets on mySWU

         		Required JenzabarWorkflow.doc Edit Jenzabar Workflow 1.5 Delete Jenzabar Workflow 1.5
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

Jenzabar Links

Get help using 'Jenzabar Links'

  • Helpful Links

    Jenzabar University
    This link contains access to Jenzabar University.  Here you will find access to the Course Catalog, e-Learning On Demand, and other training information.
     
    1. Login to MyJenzabar.net
    2. If you don't have an account, view the Knowledge Base instructional for Requesting Jenzabar Credentials.*
     
    *Ensure that your immediate supervisor has discussed and approved with Information Technology about providing Jenzabar credentials to you if they have not already done so.    
     
    Required
    www.myjenzabar.net
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.