Knowledgebase

General Information

Get help using 'General Information'

  • eCampus

    Check out these Frequently Asked Questions.
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Email
    Accessing University Email

    This is a PDF guide that walks students through the different ways they can access their SWU email accounts. If you have any questions or issues with accessing your account, please contact the IT department at TechSupport@swu.edu or by calling 864-644-5050.

    Required
    Accessing SWU Email.pdf
    Automatic Forwarding Emails from Outlook

    This is a PDF guide that walks users through setting up automatic email forwarding from their SWU email using Outlook. If you have any questions or issues with accessing your account, please contact the IT department at TechSupport@swu.edu or by calling 864-644-5050.

    Required
    Automatic Email Forwarding.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Login Issues

    Logging into SWU's Network

    This is a PDF guide that goes through how to sign-in to the SWU SafeConnect portal to access the internet on SWU_Secure. If you have any questions or issues with accessing your account, please contact the IT department at TechSupport@swu.edu or by calling 864-644-5050.

    Required
    SWU Wifi Network Login.pdf
    Antivirus Software Requirements.pdf
    Required
    Antivirus Software Requirements and Recommendations.pdf
    Resetting Password for mySWU.pdf
    Required
    mySWU Password Reset Instructions.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Work Orders

    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • MySWU

    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Network Access

    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Site Staff Assistance
    Student Account Creation Process.pdf
    Required
    Student Account Creation Process.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Ungrouped

    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • ACTIV BOARD

    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • I.T. Security

    Prevent Spam and Phishing
    Required
    Prevent Spam and Phishing.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

Mobile Devices

Get help using 'Mobile Devices'

  • Faculty/Staff

    Name Description Status Source
    Calendar Synchronization for Mobile Devices.pdf Required Calendar Synchronization for Mobile Devices.pdf Edit Calendar Synchronization for Mobile Devices.pdf Delete Calendar Synchronization for Mobile Devices.pdf
    Email Synchronization for Mobile Devices Required Email Synchronization for Mobile Devices 2019.pdf Edit Email Synchronization for Mobile Devices Delete Email Synchronization for Mobile Devices
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Students

    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Student Email Setup

    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Students
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

Polycom

Get help using 'Polycom'

  • Ungrouped

    touchcontroluserguide.pdf
    Required
    touchcontroluserguide.pdf
    RMX2000_RMX4000_Admin_Guide_V5.pdf
    Required
    RMX2000_RMX4000_Admin_Guide_V5.pdf
    polycom_training.pptx
    Required
    polycom_training.pptx
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

Using the iSupport software

Get help using 'Using the iSupport software'

  • iSupport

     

    Go to Quick Links on the left side of any page on mySWU to locate the iSupport Link. 

     
    Name Description Status Source
    Using iSupport to Submit Work-Incidents & Forms.pdf Required Using iSupport to Submit Work-Incidents & Forms.pdf Edit Using iSupport to Submit Work-Incidents & Forms.pdf Delete Using iSupport to Submit Work-Incidents & Forms.pdf
    Using iSupport to Submit Work-Incidents & Forms Required Using iSupport to Submit Work-Incidents & Forms.pdf Edit Using iSupport to Submit Work-Incidents & Forms Delete Using iSupport to Submit Work-Incidents & Forms
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

Telephone - (Faculty and Staff)

Get help using 'Telephone - (Faculty and Staff)'

  • Telephone Quick Reference Guides

    Supervised Transfer - FLOW CHART
    Required
    Supervised Transfer.pdf
    Checking Voicemail from another IP Phone
    Required
    Checking Voicemail from Another IP Phone.pdf
    Transferring Calls
    Required
    Phone Guide-Quick Reference.pdf
    Dialing Methods for Mitel VOIP Phone.pdf
    Required
    Dialing Methods for Mitel VOIP Phone.pdf
    Employee Voicemail Creation for Mitel VOIP Phone.pdf
    Required
    Employee Voicemail Creation for Mitel VOIP Phone.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

Jenzabar

Get help using 'Jenzabar '

  • General Information

    Organizing 'My Workspace' in Jenzabar.pdf
    Required
    Organizing 'My Workspace' in Jenzabar.pdf
    Mass Add - Customize Item
    This procedure was written for the Admissions department, but it applies to anyone who would need to mass add notepad entries to multiple students or constituents at once.
    Required
    Mass Add - Customize Item.pdf
    Jenzabar Workflow 1.5

    Manual for creating and maintaining Jenzabar Workflow portlets on mySWU

    Required
    JenzabarWorkflow.doc
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

Jenzabar Links

Get help using 'Jenzabar Links'

  • Helpful Links

    Jenzabar University
    This link contains access to Jenzabar University.  Here you will find access to the Course Catalog, e-Learning On Demand, and other training information.
     
    1. Login to MyJenzabar.net
    2. If you don't have an account, view the Knowledge Base instructional for Requesting Jenzabar Credentials.*
     
    *Ensure that your immediate supervisor has discussed and approved with Information Technology about providing Jenzabar credentials to you if they have not already done so.    
     
    Required
    www.myjenzabar.net
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.