Knowledgebase

General Information

Email

Title	Description	File type
Office 365 Mail 'Clutter' Feature.pdf		.pdf
Accessing University Email		.pdf
Forwarding Email from Outlook Web App		.pdf

Login Issues

Title	Description	File type
Logging into SWU's Network		.pdf
Antivirus Software Requirements.pdf		.pdf
Logging into mySWU (STUDENT).pdf		.pdf
Resetting Password for mySWU.pdf		.pdf
Accessing SWU Email.pdf		.pdf
University Account Credentials		.pdf
Logging into mySWU (STUDENT)		.pdf

Site Staff Assistance

Title	Description	File type
Student Account Creation Process.pdf		.pdf

ACTIV BOARD

Title	Description	File type
1st gen ACTIV board (Prometh).pdf		.pdf

I.T. Security

Title	Description	File type
Prevent Spam and Phishing		.pdf

Mobile Devices

Faculty/Staff

Calendar Synchronization for Mobile Devices.pdf

(.pdf, 304K)

Download

Email Synchronization for Mobile Devices

(.pdf, 173K)

Download

Polycom

Ungrouped

touchcontroluserguide.pdf

(.pdf, 639K)

Download

RMX2000_RMX4000_Admin_Guide_V5.pdf

(.pdf, 9958K)

Download

polycom_training.pptx

(.pptx, 596K)

Download

Using the iSupport software

iSupport

Go to Quick Links on the left side of any page on mySWU to locate the iSupport Link.

Using iSupport to Submit Work-Incidents & Forms.pdf

(.pdf, 402K)

Download

Employee Form Instructions

This document contains instructions for completing the New Employee Checklist and the Employee Separation Forms.

(.pdf, 399K)

Download

Using iSupport to Submit Work-Incidents & Forms

(.pdf, 475K)

Download

Telephone - (Faculty and Staff)

Telephone Quick Reference Guides

Supervised Transfer - FLOW CHART

(.pdf, 40K)

Download

Checking Voicemail from another IP Phone

(.pdf, 227K)

Download

Transferring Calls

(.pdf, 253K)

Download

Dialing Methods for Mitel VOIP Phone.pdf

(.pdf, 213K)

Download

Employee Voicemail Creation for Mitel VOIP Phone.pdf

(.pdf, 346K)

Download

Jenzabar

General Information

Organizing 'My Workspace' in Jenzabar.pdf

(.pdf, 636K)

Download

Mass Add - Customize Item

This procedure was written for the Admissions department, but it applies to anyone who would need to mass add notepad entries to multiple students or constituents at once.

(.pdf, 813K)

Download

Jenzabar Workflow 1.5

Manual for creating and maintaining Jenzabar Workflow portlets on mySWU

(.doc, 394K)

Download

Jenzabar Links

Helpful Links

Jenzabar University

This link contains access to Jenzabar University. Here you will find access to the Course Catalog, e-Learning On Demand, and other training information.

1. Login to MyJenzabar.net

2. If you don't have an account, view the Knowledge Base instructional for Requesting Jenzabar Credentials.*

*Ensure that your immediate supervisor has discussed and approved with Information Technology about providing Jenzabar credentials to you if they have not already done so.

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