IT

Staff

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Technical Support Fee for Personal Computers

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Some Important Information

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  • Password Requirements

    Name Description Status Source
    Password Change Requirements

    Please email techsupport@swu.edu if you experience any issues with changing your password or call (864) 644 5050

         		Required Password Requirements.pdf
    First Time Sign-in

    If you are a new student at SWU and are unsure how to access mySWU and Microsoft 365, please follow this guide. If you need any assistance, please contact helpdesk@swu.edu or call 864-644-5050

         		Required How To Access My SWU M365 Account.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • SWU Wireless

    To connect to SWU's wireless network choose the SSID/Wireless Network SWU_Secure.

    The password to connect is Warriors

    Once connected a prompt will ask for your username and password.  Enter your First and Last name with no space as the username (ex. JohnDoe) and the same password that you use to check your SWU email.

    If you have not already installed SafeConnect, then you will be prompted to download SafeConnect at this time.  Learn more about SafeConnect
    Name Description Status Source
    SWU_Secure WiFi for Students

    Information about SWU_Secure wireless and connection. If you experience any issues connecting to the network after following these steps please email techsupport@swu.edu or call (864) 644-5050 for assistance.

         		Required Wireless for Students.pdf
    SWU_Secure WiFi for Employees

    Information about SWU_Secure wireless and connection. If you experience any issues connecting to the network after following these steps please email techsupport@swu.edu or call (864) 644-5050 for assistance.

         		Required Wireless for Employees.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • eCampus Virtual Bookstore

    Name Description Status Source
    eCampus FAQ's
    		Required eCampus FAQs 6-21-16 FINAL.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Info

    Name Description Status Source
    Hardware Support for Resident Students
    The Office of Information Technology provides the option for students to receive additional computing services though the payment of a one-time $50 fee. Check out this brochure for more information.    
    		Required NewTechSupportFee.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
Edit the following settings for all selected Resources.
Select a start and end date and time
Start: Start:
End: End:

Office Hours

Get help using 'Office Hours'
Our offices are located in the lower level of Rickman Library, room 0-128.
Please review the "Submitting Work Orders" page found in the left navigation column if you need to report an issue to our staff.
 
Phone Support (864) 644-5050
 
Office Hours
Monday...............................8 am - 4:30 pm
Tuesday...............................8 am - 4:30 pm
Wednesday.........................8 am - 4:30 pm
Thursday.............................8 am - 4:30 pm
Friday...................................8 am - 4:30 pm

Submit a HelpDesk Incident

Get help using 'Submit a HelpDesk Incident'

  • iSupport

    Incident Submission
    This is the Customer Interface for iSupport, SWU's Help Desk system.  Use this link to submit and track incidents for Information Technology, The Center for Teaching Excellence, the Library, and Physical Plant. iSupport is available to faculty, staff, and students.
     

    If you experience difficulty with this system, the Help Desk may also be reached at 864-644-5050.  

     
    Required
    my.swu.edu
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
Edit the following settings for all selected Resources.
Select a start and end date and time
Start: Start:
End: End: