IT

Staff

Get help using 'Staff'

Technical Support Fee for personal PCs

Get help using 'Technical Support Fee for personal PCs'
 
Welcome to the Information Technology homepage on mySWU

Some Important Information

Get help using 'Some Important Information'

  • Password Requirements

    Password Change Requirements

    Please email techsupport@swu.edu if you experience any issues with changing your password or call (864) 644 5050

    Required
    Password Requirements.pdf
    First Time Sign-in

    If you are a new student at SWU and are unsure of how to get into your mySWU and SWU email, please follow this guide. If you need any assistance, please contact TechSupport@swu.edu or call 864-644-5050

    Required
    How To Access My SWU Accounts.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • SWU Wireless

    To connect to SWU's wireless network choose the SSID/Wireless Network SWU_Secure.

    The password to connect is Warriors

    Once connected a prompt will ask for your username and password.  Enter your First and Last name with no space as the username (ex. JohnDoe) and the same password that you use to check your SWU email.

    If you have not already installed SafeConnect, then you will be prompted to download SafeConnect at this time.  Learn more about SafeConnect
    SWU_Secure WiFi for Students

    Information about SWU_Secure wireless and connection. If you experience any issues connecting to the network after following these steps please email techsupport@swu.edu or call (864) 644-5050 for assistance.

    Required
    Wireless for Students.pdf
    SWU_Secure WiFi for Employees

    Information about SWU_Secure wireless and connection. If you experience any issues connecting to the network after following these steps please email techsupport@swu.edu or call (864) 644-5050 for assistance.

    Required
    Wireless for Employees.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • eCampus Virtual Bookstore Transition
    eCampus FAQ's
    Required
    eCampus FAQs 6-21-16 FINAL.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • eCampus Transition
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Software

    Mircosoft Office 2016 (FREE)
    Required
    Microsoft Office-Downloading Office 2016 through Office 365 Pro Plus.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Annual Outage Report
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Annual Report

    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Info

    Hardware Support for Resident Students
    The Office of Information Technology provides the option for students to receive additional computing services though the payment of a one-time $50 fee. Check out this brochure for more information.    
    Required
    NewTechSupportFee.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

  • Ungrouped

    COVID19 Response
    Required
    COVID19 Response.pdf
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.

Office Hours

Get help using 'Office Hours'
Our offices are located in the lower level of Rickman Library, room 0-128.
Please review the "Submitting Work Orders" page found in the left navigation column if you need to report an issue to our staff.
 
24/7/365 Phone Support (864) 644-5050
 
Office Hours
Monday...............................8 am - 4:30 pm
Tuesday...............................8 am - 4:30 pm
Wednesday.........................8 am - 4:30 pm
Thursday.............................8 am - 4:30 pm
Friday...................................8 am - 4:30 pm

Submit a HelpDesk Incident

Get help using 'Submit a HelpDesk Incident'

  • iSupport

    Incident Submission
    This is the Customer Interface for iSupport, SWU's Help Desk system.  Use this link to submit and track incidents for Information Technology, The Center for Teaching Excellence, the Library, and Physical Plant. iSupport is available to faculty, staff, and students.
     

    If you experience difficulty with this system, the Help Desk may also be reached at 864-644-5050.  

     
    Required
    my.swu.edu
    While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.
While focused on a reorder icon, press the Enter key or spacebar to "select" the icon. While a reorder icon is selected, pressing the up and down arrows will change the order of the selected item within the list. Pressing Enter key or spacebar again will drop the selected item at that location in the list.