Submit a HelpDesk Incident

	Name	Description	Status	Source
	Support Request Submissions	ServiceDesk Plus Is Here! The Office of Information Technology is happy to announce the release of our new help desk platform, ServiceDesk Plus (SDP)! We're transitioning from iSupport to bring Southern Wesleyan University a better, more streamlined support experience. Thank you for your patience during this transition. We've had success in testing with early adopters and are now ready to make this resource available to the entire SWU community! What’s New? A modern self-service portal where you can submit tickets, track their statuses, browse knowledge base solutions, manage your computer assets, and much more! Efficient, more organized support and improved communication between you and our technicians. A new mobile app that can be used anywhere. Two dedicated help desk portals: Information Technology: for all IT-related requests, issues, and solutions. Campus Services: A combined help desk service both Facilities/Maintenance and Campus Safety. New Support Email Moving forward, please be aware that with our change to SDP, the techsupport@swu.edu email address will no longer be used for support communications. Please take note that IT’s new support email address will be HelpDesk@swu.edu.	Required	help.swu.edu

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ServiceDesk Plus