Help

Below are instructions for resetting passwords. If you are unable to access your account after attempting a password reset, please call 864-644-5050.

Important: Resetting your password for mySWU does NOT change your password for SWU Email/Office 365 and vice versa. The password reset for these two services are separate and must be changed individually. 

 

 

 

Password Reset Criteria 

The following password requirements must be met:

Password must be different from the previous 4 passwords that have been used.

Your new password must be between 12 and 16 characters and must contain at least three of these four character types:

Uppercase letter: A-Z
Lowercase letter: a-z
Numeric character: 0-9
Special character: ~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/

Your new password CANNOT contain any of the following items associated with your email account:

Username
First Name
Preferred Name
Last Name

Passwords are case sensitive!

 

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MySWU Password Reset (Includes access to Canvas)

This password reset process requires you to first be signed-in to my.swu.edu. If you are new/incoming students, you should have received an email containing a generated password. (Make sure to check your spam folder or junk inbox)

 

If you cannot sign-in to my.swu.edu or have forgotten your credentials, please call 864-644-5040 or email TechSupport@swu.edu

 

1. Enter your SWU ID number in the username box and your mySWU password in the password box

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2. Click your 'Profile Icon' in the upper right corner of the page and select 'View my Profile & Settings'

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3. Click 'Password & Privacy' located on the left-hand column, 3rd from the bottom.

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4. Click the drop-down arrow next to 'Change Password' and enter your new password in the spaces provided.

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Email/Office 365 Password Reset (Includes Library Resources)

 

 

To reset your Email Password (including Library Resources, PaperCut, Computer Labs, and SWU WiFi)

Click this link: Password Reset for SWU Email/Office 365

Enter your SWU email address and the Captcha information to verify you are not a robot

Click Next

You will then be presented with a means of verifying your identity through an alternative means of contact that you have previously setup with Microsoft.

Proceed through the verification process to reset your password.