Help

Below are instructions for resetting passwords. If you are unable to access your account after attempting a password reset, please call 864-644-5050.

Important: Resetting your password for mySWU does NOT change your password for SWU Email/Office 365 and vice versa. The password reset for these two services are separate and must be changed individually. 

 

 

 

Password Reset Criteria 

The following password requirements must be met:

Password must be different from the previous 4 passwords that have been used.

Your new password must be between 12 and 16 characters and must contain at least three of these four character types:

Uppercase letter: A-Z
Lowercase letter: a-z
Numeric character: 0-9
Special character: ~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/

Your new password CANNOT contain any of the following items associated with your email account:

Username
First Name
Preferred Name
Last Name

Passwords are case sensitive!

 

____________________________________________________________________________________________________________________________

 

MySWU Password Reset (Includes access to Canvas)

 

If you cannot sign-in to my.swu.edu or have forgotten your credentials, please call 864-644-5040 or email TechSupport@swu.edu

 

To reset your mySWU password click the I forgot my password link in mySWU. You will need to know your SWU ID number and have to access the email address on file in mySWU to access a password reset link.

After entering your SWU ID Number and clicking the I forgot my password link, the following Window will open, the email address on file in mySWU must be entered in order for the password reset to proceed.

 

After entering your email address on file in mySWU (which is your SWU email address for all students and employees), click Send to send an email with a link to reset you mySWU password.

 

Check your email to access the link and reset your mySWU password. The email will be sent from mySWU@swu.edu and has subject of MySWU Password Reset Request. 

The password reset link in the email expires 60 minutes from the time the email is sent.

____________________________________________________________________________________________________________________________

 

Email/Office 365 Password Reset (Includes Library Resources)

 

 

To reset your Email Password (including Library Resources, PaperCut, Computer Labs, and SWU WiFi)

Click this link: Password Reset for SWU Email/Office 365

Enter your SWU email address and the Captcha information to verify you are not a robot

Click Next

You will then be presented with a means of verifying your identity through an alternative means of contact that you have previously setup with Microsoft.

Proceed through the verification process to reset your password.