If you are a new student and have not signed-in to your SWU email or mySWU account, please follow THIS guide.
Important: Resetting your password for mySWU does NOT change your password for SWU Email/Office 365. The password reset for these two services are separate and must be changed individually.
Password Reset Criteria
The following password requirements must be met:
Password must be different from the previous 4 passwords that have been used.
Your new password must be between 12 and 16 characters and must contain at least three of these four character types:
Uppercase letter: A-Z
Lowercase letter: a-z
Numeric character: 0-9
Special character: ~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/
Your new password CANNOT contain any of the following items associated with your email account:
Username
First Name
Preferred Name
Last Name
Passwords are case sensitive!
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MySWU Password Reset (Includes access to Canvas)
If for any reason the password reset does not work and you cannot access my.swu.edu, please call 864-644-5040 or email TechSupport@swu.edu
To reset your mySWU password follow these steps:
1. Enter your ID# in the username field and click the I forgot my password link.
![](/ICS/icsfs/mm/step_1.png?target=2e20be79-7c8a-49b8-abaf-e67cdb78757d)
2. You will then be prompted to enter your SWU email address.
Faculty/Staff - example@swu.edu
Student - example@mail.swu.edu
![](/ICS/icsfs/mm/email_entering.png?target=6f2bff41-8fbe-4a34-93a7-69fc3dd46d8f)
3. Enter your email address and click the Send button. An email with a reset link will be sent to your SWU email account.
4. Access your SWU email and click the reset link as shown below to enter your new password.
![](/ICS/icsfs/mm/reset_link.jpg?target=055bd2d8-edbf-4457-9269-93f3584050a7)
5. Enter your new password.
![](/ICS/icsfs/mm/reset_2.jpg?target=bdd59a6b-25a3-4d9a-b780-dbcda6120afa)
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Email/Microsoft 365 Password Reset (Includes Library Resources)
To reset your Email Password follow these steps:
1. Click this link: SWU Email/Microsoft 365 Password Reset
2. Enter your SWU email address or username and the Captcha information.
3. Click Next
![](/ICS/icsfs/mm/email_reset_1.jpg?target=4916562d-69d4-42f0-857f-4193538e5407)
4. You will then be asked to verifying your identity through multi-factor authentication previously setup on your SWU Microsoft account.
5. Proceed through the verification process. Once you have verified your identity you will be able to reset your password.
![](/ICS/icsfs/mm/email_reset_2.jpg?target=d87a1945-9143-4f23-85e5-30ac5712030c)
6. Enter your new password and click finish.