Knowledgebase

General Information

Email

This is a PDF guide that walks students through the different ways they can access their SWU email accounts. If you have any questions or issues with accessing your account, please contact the IT department at TechSupport@swu.edu or by calling 864-644-5050.

(.pdf, 191K)
Download Accessing University Email

This is a PDF guide that walks users through setting up automatic email forwarding from their SWU email using Outlook. If you have any questions or issues with accessing your account, please contact the IT department at TechSupport@swu.edu or by calling 864-644-5050.

(.pdf, 314K)
Download Automatic Forwarding Emails from Outlook

Login Issues

This is a PDF guide that goes through how to sign-in to the SWU SafeConnect portal to access the internet on SWU_Secure. If you have any questions or issues with accessing your account, please contact the IT department at TechSupport@swu.edu or by calling 864-644-5050.

(.pdf, 201K)
Download Logging into SWU's Network

Site Staff Assistance

I.T. Security

Mobile Devices

Handouts list view Handouts card view

Faculty/Staff

Polycom

Using the iSupport software

iSupport

 

Go to Quick Links on the left side of any page on mySWU to locate the iSupport Link. 

 

Telephone - (Faculty and Staff)

Jenzabar

General Information

This procedure was written for the Admissions department, but it applies to anyone who would need to mass add notepad entries to multiple students or constituents at once.
(.pdf, 813K)
Download Mass Add - Customize Item

Manual for creating and maintaining Jenzabar Workflow portlets on mySWU

(.doc, 394K)
Download Jenzabar Workflow 1.5

Jenzabar Links

Helpful Links

This link contains access to Jenzabar University.  Here you will find access to the Course Catalog, e-Learning On Demand, and other training information.
 
1. Login to MyJenzabar.net
2. If you don't have an account, view the Knowledge Base instructional for Requesting Jenzabar Credentials.*
 
*Ensure that your immediate supervisor has discussed and approved with Information Technology about providing Jenzabar credentials to you if they have not already done so.    
 
Visit Jenzabar University